How do I pay for Socialites?
Your first 14 days are free with no card. After that, choose a plan on the Plan page and pay by card through Paystack, monthly or yearly (yearly gets one month free). Credit top-ups are one-off payments by card or instant EFT. You can change or cancel at any time, and your plan stays active until the end of the period you paid for.
I have never run social media or ads. Can I still launch with Socialites?
Yes. Open Launch, say what you are launching and when, and you get a dated roadmap: which accounts to create and how, what to post where and when, the launch posts written and scheduled, a step-by-step guide to your first Facebook, Instagram, TikTok and Google ads, and a price guide. Your first launch plan is free, and you can launch with no ad budget at all.
Do you run the ads for me?
Socialites plans the budget, writes the ads and gives you the exact set-up steps; you pay Meta, TikTok or Google directly from your own ad account, so you stay in control of the money. Prefer someone to do it with you? Book a set-up call from inside the app.
Can my whole team use one account?
Yes. Invite people from the Team page with their own login. Admins manage billing and people, editors create, edit and approve, and viewers can see everything and open reports. Starter includes 2 seats, Growth 5, Business 15 and Agency 40.
How do I link my social media accounts?
Open Connections and click Connect. A secure page opens where you log in to Instagram, Facebook, TikTok, LinkedIn, X, YouTube or Threads and approve access. You never give us your passwords, and you can disconnect at any time.
Can Socialites make videos as well as photos?
Yes. In Studio, upload a product photo (or pick one you made there) and choose a motion such as a 360° orbit, a splash, an unboxing or a lifestyle scene. You get a 5- or 10-second video for Reels, TikTok and Shorts in a few minutes. A 5-second video uses 35 credits and a 10-second video 70.
What is in the monthly report?
A scorecard comparing the month with the one before (sales, orders, average order, posts, visits, tap-through, sign-ups and engagement), the journey from visit to purchase, content mix and posting rhythm, best sellers, campaign results, everything Studio made, every post published, and three recommendations written for you. Growth and up get it automatically on the 1st; Agency reports carry your logo.
What are credits and what do they cost?
Credits pay for what AI makes: a post uses 6, a carousel 12, an article 14, a product photo 12 and a 5-second video 35. Publishing to one platform or all of them, analytics and reports use none. Your plan's monthly credits reset on the 1st; top-up packs from R349 for 300 credits are valid for 36 months.
Can ARVIS manage our social media for us?
Yes. Managed Essentials (R4,999 a month per brand) gives you 6 hours of a dedicated marketer and 1,200 credits; Managed Pro (R9,999) gives 12 hours and 3,000 credits, with a monthly strategy call. Add it to any brand from the Plan page.
What is the Real clips add-on?
You film moments from your business on your phone and send them to your Socialites WhatsApp number. We turn them into Reels, carousels and vlogs in your brand colours, send you a preview, and post what you approve. Add it to any plan from R499 a month. It's in pilot now: join the early-access list to be one of the first.
With Real clips, do I need to edit anything? What if my footage is bad?
No editing. Send the raw clips as they are and we do the cutting, captions, music and end card. If a clip is too dark or shaky, we tell you what to reshoot in one line.
Who owns the videos made from my clips?
You do. You own your footage and the finished posts; Socialites holds a licence to process and post them for you. Please ask permission before you film customers or staff; you're responsible for their consent.
Will it post anything without my approval?
No. Socialites writes and schedules, but every post waits for approval. Edit anything first, or turn on automatic weekly drafts and approve them in one sitting.
What does it cost to sell from my Link in Bio?
Paystack charges its standard card and EFT fee on each sale. Socialites adds a small commission on Free (5%), Starter (2%), Growth (1%) and Business (0.5%), and none on Agency. The rest goes straight to your bank account.
Is my data safe? What about POPIA?
Sign-up forms ask for marketing consent and record when people agreed. You can export or delete your audience at any time. Payments are handled by Paystack, so card details never touch Socialites.
What does the free trial include?
Fourteen days of the Growth plan with 60 credits: about 5 AI product photos, or 10 written posts, or a mix. You can connect your accounts, write, approve and publish, build your Link in Bio and see your first report. AI product videos are for paid plans, so they unlock the moment you choose one.
What happens when my trial ends?
You move to the Free plan unless you choose a paid plan, and nothing is deleted. Free keeps your Link in Bio and 50 credits a month, and you post yourself. Top-up credits you bought stay yours.
